Mon - Sat: 9:00 a.m. - 5:00 p.m.
Sun: 12:00 p.m. - 5:00 p.m.
Mon - Thurs: 9:00 a.m. - 5:00 p.m.
Fri - Sat: 11:00 a.m. - 5:00 p.m.
Sun: 12:00 p.m. - 5:00 p.m.
Air Zoo memberships at the Family level or above include reciprocal admission benefits at over 1200 museums and science centers in the U.S. and beyond through the Association of Science-Technology Centers' (ASTC) Travel Passport program (reciprocal offer is for ASTC organizations more than 90 miles away) and the North American Reciprocal Museum Association (NARM) Association.
Is this reciprocal benefit inlcuded in all of the Air Zoo's Memberships?
No! This receiprocal benefit is included with memberships at the Family Level ($100) or more per the program.
Are there limits to this program?
Yes, make sure the science center or museum you are visiting is NOT located within 90 miles of either your home residence or the science center or museum that you belong to. This distance is measured as a linear radius, not driving distance. ASTC & NARM
Review the family admittance policy of the venue that you intend to visit. Call before you visit to confirm your Passport Program benefits.
Pack your ID (or other proof of residence). Admissions staff reserve the right to request proof of residence for benefits to apply. Passport Program venues requesting proof of residence are marked by “Proof of Residence Required”.
Pack your membership card. Passport Program venues are not required to grant benefits to visitors who forget their cards. There is no universal database with all Passport visitors’ member data for admission staff to reference. Some venues will allow you to call your home institution to confirm your membership, but they are under no obligation to do so.
Are there any exepmtions to the 90 mile radius limitations with the ASTC and NARM reciprocals?
Yes, the Air Zoo has special arrangements with Impression 5 Science Center (Lansing, MI) who offers 50% off admission to all our members with ASTC reciprocations. Science Central (Fort Wayne, IN) offers free admission to all Air Zoo members with ASTC reciprocations.
Have you lost your card?
Please contact your home science center or museum. ASTC does not issue or administer membership cards.
Are there local or regional reciprocations available to me as an Air Zoo Member?
Yes! We have some annual and some monthly opportunities to explore more!
Science Central (Fort Wayne, IN) - offers free admission to all Air Zoo members at the Family Level or above.
Southwest Michigan Cultural Membership Exchange - Six southwest Michigan community cultural institutions have partnered to share membership benefits! Members of each institution get free access to all 6 organizations with their member card & photo ID in the month of October.
Grand Rapids Public Museum (Grand Rapids, MI) - GRPM offers all Air Zoo Members free admitance during the month of March (2023).
What do I need to visit one of the musuems or centers listed above during their reciprocation period?
Your Air Zoo Membership Card and photo id.
Can I cancel my Air Zoo Membership after I purchase it?
No, all memberships are non-refundable.
Can I upgrade my Air Zoo Membership?
Yes, contact Air Zoo Membership Manager, Rebecca Barr for assistance!
What policies are in place to protect my information?
Personally Provided Information
If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a database that is regularly purged. We do not give, share, sell, or transfer any personal information to a third party unless required by law.
Security of Your Personal Information
The Air Zoo secures your personal information from unauthorized access, use or disclosure. The Air Zoo secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
Information Collected and Stored Automatically
Of the information we learn about you from your visit to the Air Zoo website, we store only the following: the IP address from which you access the Internet, the date and time, the Internet address of the website from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. This information is used to measure the number of visitors to the site, identify system performance or problem areas, and so that we may improve the quality of the site. The Air Zoo website does not provide this information to third parties.
A "cookie" is a small file that a website transfers to your computer's hard disk allowing our server to "remember" specific information about your session. While visiting the Air Zoo site you may occasionally encounter a web page that employs cookies to make it easier to use the dynamic features of these web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the Air Zoo site, but will be unable to use cookie-dependent features.
See full list of Air Zoo Policies and Procedures
May I use my Air Zoo Family Membership for my child's admission during a school or group field trip or other education program?
Air Zoo Family Memberships may NOT be used for a students admission when they are attending in a fieldtrip/school/ group setting. Their admission to the Air Zoo and our programs are linked to the school or organization they are attending with, and must be checked in accordingly.
However, as the parent or guardian of that attending child, you may use your membership for your free admission and join the school group directly following check in.
When will I receive my membership cards?
It can take up to four weeks for cards to arrive.
Do I need my membership card in order to visit the Air Zoo?
If you haven’t received your cards yet, or simply can’t find them and want to visit the Air Zoo , we can look up your membership with proof of ID.
How do I purchase a copilot pass?
You can call the Air Zoo at 269.350.2842 to add a copilot pass over the phone or complete this form and someone from our Membership team will be in touch!
I just purchased my membership online and want to use ASTC or NARM reciprocal benefits right away. What can I do to show that I have an Air Zoo membership?
You can email email@example.com and we can send you an email verifying your membership. Please allow for 48 hours for someone from our team to respond.
I lost my membership card, can I get a new one?
Please email firstname.lastname@example.org and we will issue you a new membership card.
I visited recently and want to upgrade to a membership. Is it too late?
Give us a call at 269.350.2842 if you still have your receipt and we will see what we can do!