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Jobs

The Air Zoo currently has full-time and part-time openings available. If you would like to be considered for any of the open positions listed below, please follow the instructions at the the end of each posting. The Air Zoo is an Equal Opportunity Employer.

Applications are held for 90 days.

Full-Time Positions

Position Title: Assistant Manager - Guest Experience

Supervisor: Guest Experience Manager
Status: Full-Time
Salary: $12-$14 per hour


Who are we looking for?

The Air Zoo is a Customer first organizations looking for people with a Can-do Attitude that are willing to Invest themselves in a Learning Oriented and Fearlessly Innovative organization. We are looking for people that want to WOW customers and provide beyond outstanding customer experience.

What will you be doing?
Schedule, supervise, and develop Guest experience ambassadors. Train and use employment and operating policies and procedures. Review and approve payroll.
Be proficient in, document, deliver and/or organize training for all Guest Experience Ambassadors, Leads and Volunteers. This training shall provide our Guest Experience staff with the skills and knowledge to surpass expectations. Assist department supervisors and others with guest experience delivery.
Manage the guest experience by acting as the floor manager, when required. Oversee guest experience, maintain knowledge regarding events, general offerings, prices, retail, safety, security, etc. Provide relief to Guest Experience staff by operating all attractions.
Tessitura Data integrity, assist membership manager with data integrity and other projects as assigned.


Required experience / education:

  • Associates degree or equivalent (bachelors preferred)
  • One to three years of experience in retail/cashier
  • One to three years of experience customer service
  • One to three years of experience in management
  • Demonstrate problem-solving skills

How to apply:
Send resume and a cover letter to careers@airzoo.org on or before January 28, 2018.

Be sure to include the following in your cover letter:

  • How your experience has prepared you for this opportunity, include years of experience in required areas.
  • Give an example of a problem you solved when something went wrong.
  • Tell us why we should select you to fill this role.


Position Title: Sales Coordinator - Group and Event Sales

Supervisor: Guest Experience Manager
Status: Full-Time Hourly
Salary: $12-$14 per hour
Who are we looking for?

The Air Zoo is a Customer first organizations looking for people with a Can-do Attitude that are willing to Invest themselves in a Learning Oriented and Fearlessly Innovative organization. We are looking for people that want to WOW customers and provide beyond outstanding customer experience.

What will you be doing?

  • Secure bookings for daytime and evening events and activities for internal and external clients. Ensure that all resources are available and logistics are organized appropriately according to each client s individual need. Provide excellent customer service to every customer. Greet groups and clients upon arrival. Arrange, operate, and troubleshoot Air Zoo technology, A/V equipment, and wireless internet system for clients. Ensure all of the client s needs and expectations are being met during their event.
  • Solicit, schedule, and coordinate FAM tours for potential clients. Ensure appropriate resources, promotional literature, and support staff/volunteers are available and in place for each FAM tour.
  • Ensure and maintain proficiency in, and follow procedures and policies for, preparing contracts, collecting deposits, processing billing, daily cash-out activities, and use of museum resources. Provide support and guidance to team members and support staff/volunteers that enable them to perform their functions appropriately and within established procedures.
  • Complete training and maintain proficiency in Tessitura Software and associated products used by the Air Zoo. Ensure timely entries, transactions, and reports in the Tessitura system. Adhere to standards set forth by the Tessitura Consortium and the Air Zoo regarding the use of Tessitura Software and products.
  • Attend and represent the Air Zoo at meetings and industry expos and join/work with a focused networking group, for growing the organization s contacts, leads, and bookings of Groups and Events.
  • Coordinate with our approved list of contracted food service contractors/representatives, throughout the entire booking process, for any events requiring food service.
  • Maintain a calendar of held and booked activities that provides information pertaining to the use of museum space and resources and is accessible to Group and Event Sales team members and appropriate departments.
  • Complete training and maintain proficiency in all tasks associated with the Floor Manager position. Serve as Floor Manager including occasional evening bookings as needed.
  • Maintain awareness of Group and Event Sales industry best-practices and TAMS/TIPS certifications; knowledge of Michigan codes and laws/rules governing the Air Zoo s Liquor License; and knowledge of Air Zoo policies and procedures governing events and food service. Ensure all laws, certifications, policies, and procedures are adhered to.
  • Work collaboratively with the Air Zoo s Education Department, Volunteer Coordinator, Finance Department, Marketing Department, caterers, and vendors to ensure the seamless delivery of services and appropriate resources are available for all customers, internal and external.
  • Maintain a flexible daily/weekly schedule including evenings and weekends.
  • Other duties as assigned by, and reviewed with, supervisor.


Required experience / education:

  • Associates degree or equivalent (bachelors preferred)
  • One to three years of training or experience in sales
  • One to three years of training or experience in event planning/ scheduling /customer service
  • Demonstrate problem-solving skills


How to apply:

Send resume and a cover letter to careers@airzoo.org on or before January 28, 2018.

Be sure to include the following in your cover letter:

  • How your experience has prepared you for this opportunity, include years of experience in required areas.
  • Give an example of a problem you solved when something went wrong.
  • Tell us why we should select you to fill this role.

    Part-Time Positions

    Position Title: Guest Experience Ambassador

    Supervisor: Customer Service Manager
    Status: Part-time; non-exempt

    Position Objectives:

    The Guest Experience Ambassador (GEA) position has direct contact with our Guests. They set the stage and atmosphere for our Guests visits. Point of Sale GEA staff process admission tickets and membership sales, answer phones, work in retail, and assist our Guests. Ride Operator GEA staff are responsible for safely operating all of the Air Zoo attractions while ensuring our Guests have the best experience possible during their visit. Safety, customer service, professionalism and accuracy are the priority.

    Applications for this position can be downloaded HERE,or obtained at the Air Zoo's ticketing counter during normal business hours. Please drop off completed applications at the Air Zoo's ticket desk.

    Internship and Volunteer Opportunities

    The Air Zoo has many internship and volunteer opportunities available that cover a broad range of majors and interests.

    Internships

    Click position title to download full description.

    • Archive Intern: Assist with numbering and labeling, accessioning, refiling, and data entry.
    • Curatorial Intern: Assist with aerospace research, writing, data organization, and inventory.
    • Digital Assets Intern: Assist with describing and digitizing photos, and inventorying data.
    • Graphic Intern: Assist with artwork creation, design layout, photo manipulation, etc.
    • Photo/Video Intern: Assist with capturing and editing photos and video, asset organization, etc.

    For more information, contact Tamra Stafford via email by clicking HERE, or by phone via 269.350.2815.


    Volunteer Opportunities

    We are always looking for volunteers! If you'd like to volunteer for the Air Zoo, please check out our volunteer page.


    The Air Zoo is an Equal Opportunity Employer
Smithsonian Institution Affiliations Program