Picture of Aircraft at the Air Zoo in Michigan

Policies and Procedures

The Following Policies and Procedures

The Air Zoo may, from time to time and at our discretion, update, modify, supplement or delete portions of these policies. We welcome your comments regarding our Privacy Policy, Food , Service Animal, and COVID Policies and Procedures below. If you believe that we have not adhered to it, please contact the Air Zoo. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Thank You!

Digital Privacy Policy

Privacy Policy

The Air Zoo is committed to protecting your privacy. Privacy issues represent a growing concern for all web users. The Air Zoo does not collect personal information about you when you visit our website unless you choose to provide that information. The Air Zoo does not sell your information to third parties. This Privacy Policy applies to the Air Zoo website and governs data collection and usage. By using the Air Zoo website, you have accepted the terms of this Policy.

Information Collected and Stored Automatically

Of the information we learn about you from your visit to the Air Zoo website, we store only the following: the IP address from which you access the Internet, the date and time, the Internet address of the website from which you linked directly to our site, the name of the file or the words you searched, and the browser used to access our site. This information is used to measure the number of visitors to the site, identify system performance or problem areas, and so that we may improve the quality of the site. The Air Zoo website does not provide this information to third parties.

Cookies

A "cookie" is a small file that a website transfers to your computer's hard disk allowing our server to "remember" specific information about your session. While visiting the Air Zoo site you may occasionally encounter a web page that employs cookies to make it easier to use the dynamic features of these web pages. The cookie and the information about your session will be destroyed automatically shortly after you close your browser-it is not permanently stored on your computer. You can set your browser to disable cookies or prompt you before a cookie is accepted. If you do not want to receive cookies, you will still be able to use the Air Zoo site, but will be unable to use cookie-dependent features.

Personally Provided Information

If you choose to provide us with personal information by sending an email, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information or material that you request. If provided, personally identifiable information is maintained in a database that is regularly purged. We do not give, share, sell, or transfer any personal information to a third party unless required by law.

Security of Your Personal Information

The Air Zoo secures your personal information from unauthorized access, use or disclosure. The Air Zoo secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.

Links to Other Sites

The Air Zoo website provides some links to other websites. Once you link to another site, you are subject to the privacy policy of the new site.

Food on Premise

Outside food is not allowed at the Flight Innovation Center (FIC); drinks are permitted. The Kitty Hawk Cafe plans to reopen in late July and will then be available for meal, beverage and snack purchases. Outside food can be enjoyed at the picnic pavilion. located along the path, between buildings.
Flight Innovation Center food exception: sack lunches for field trips.

Please call if you have questions or concerns! 269.382.6555

Service Animals

Service animals are welcome at the Air Zoo. The Americans with Disabilities Act (ADA) 2010 Regulations define a service animal as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability.  Other species of animals, trained or untrained, are not service animals for the purposes of this definition.  


A New Way of Doing Business

The Air Zoo is committed to providing our guests with immersive and engaging experiences every day. Our mission is to provide a safe place to gather, to imagine, explore, discover and to be inspired. We understand the vital role organizations like ours play in getting a community back and thriving after a devastating event like the COVID-19 pandemic.  

In these unprecedented and challenging times, we are committed to fulfilling our mission in a manner that places the safety and well-being of our staff, volunteers and guests at highest priority. Under the guidance of the CDC and state and local governments we have developed the following policies and procedures. 

 

Capacity and Hours of Operation

We plan* to open our doors to Air Zoo Members ONLY on Monday, June 29th. General admission will resume on July 13th. 

  • We are exercising limited occupancy. For increased accessibility the Air Zoo has split admission into two segments: 9am-12:30pm and 1:30-5pm.
  • Monday (both the AM and PM times) will be reserved for our vulnerable population. If you do not fit into this category, please plan your visit for another day.
  • We encourage online ticketing to decrease contact and to ensure admission on busy days.

*Please check back often as things can quickly change as we navigate this unknown. 

What to Expect During Your Visit

  • We require all staff, volunteers, members and guests, ages 2 and up, to wear masks/face coverings inside of the center, in common indoor spaces, and outdoors when not able to socially distance. We are wearing masks to protect you, so we ask that you also wear a mask to protect us.
  • Everyone who enters either building will be temperature checked and asked to leave if there are signs of illness or a temperature of 100.4 or higher.
  • We have temporarily closed our rides, theater, flight simulators and several of our hands-on interactives that are not easily disinfected for continued safety.
  • Due to distancing requirements the shuttle will be out of operation until safe to resume use.

New Policies & Procedures

  • We require EVERYONE 2 and up, to wear masks/face coverings inside of the center, in common indoor spaces, and outdoors when not able to socially distance. 
  • Everyone who enters either building will be temperature checked and asked to leave if there are signs of illness or a temperature of 100.4 or higher.
  • We will kindly enforce physical distancing.
  • Guests will find hand sanitizer readily available throughout the exhibit floor.
  • We follow CDC cleaning protocols and continually train our employees on proper disinfection of high-touch surfaces, respiratory etiquette, hand hygiene, and proper use of PPE.
  • We will prescreen the health of our employees and volunteers, requiring them to stay home if they feel sick, and ask our visitors to do the same.
  • We have installed physical barriers where necessary to limit exposure when physical distancing is difficult.
  • We will evaluate and adapt daily to new information and requirements.

Come visit us.